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Home Training offer Safety-related complaints

Safety-related complaints.

9 reviews

Incompany

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General

The law states that complaints must be recorded and investigated. If there is evidence of an unsafe product, a risk analysis must be conducted. This risk analysis is used to determine what corrective action is needed and how to communicate both to consumers and to market regulators.

Target audience

The training is suitable for anyone involved in handling complaints, from consumer service to quality employees.

During the training, you will learn what steps to take when handling complaints based on legal obligations and procedures.

Purpose of training

After attending the training course handling safety complaints for non-food consumer products:

  • Know the legal obligations regarding complaints and be aware of the duties of market regulators in this process.
  • Know how complaints should be recorded and investigated.
  • Are you able to perform the risk analysis and based on this, what corrective actions should be taken and how this should be communicated to and consumers and market regulators.

Each student will receive a certificate of participation upon completion of the training.

We provide training classes online, at our office in Bunnik or on location. Curious? Or are you looking for a customized training, tailored to your personal situation? Then contact us without obligation!

Topics

  • General Product Safety Directive
  • Complaint registration and complaint investigation
  • Risk analysis
  • Market regulators and notifications
  • Corrective measures

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Education level MBO/HBO
Duration Half day
Certificate Yes
Price € 285 excluding VAT
Languages
Location and dates On request

Course participants rate this
training with a 7.2

Based on 9 reviews

"Good to have these issues clear at the time we start working on non-food complaints."
"Content well-organized, clear and concise."
"For customer experts, the training is much less applicable this way. Focus more specifically on the stage where they have contact with customer and then move on to specific department."
"Interesting training, which takes half a day to complete. In the end, you can easily apply this material in the field when it comes to non-food products."
"It's fairly tough material for most."
"Much of the training was about the decisions made by quality department, I from customer service do not encounter this in my daily work. Therefore it didn't connect as much. For customer service, I think it would be more valuable to go through what information is relevant to request from the consumer."
"I would recommend the training because it provides insight into the legal background regarding safety complaints. Provides insight into the assessment of yes/no safety complaints and how to categorize them into risk of recurrence and/or taking immediate action. Provides insight into the parties involved and who has what responsibilities. Gives insight into the actions to be carried out within IG to better address safety-related complaints, as registering the complaints."

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