Product recall.
A product recall is the recall of a product from the market. There can be several reasons for this:
- you yourself have found that despite all your efforts the product does not meet the safety, health or quality requirements set,
- an accident has occurred with or due to the product,
- the authorities have investigated your product and found that your product does not meet all safety and health requirements.
Depending on the severity of the safety and health risks, there are different types of actions to take. It may be a full recall, where the product is recalled from the market and from consumers. It may also be that you are no longer allowed to sell the product.
Recall procedure.
In the unlikely event that you have to issue a recall, it is important that you already have the procedure to follow ready so that you can minimize the consequences of the unsafe product, as well as the damage to your company's image.
Our consultants help you by working with you to set up your product recall procedure and a process to continuously analyze common customer complaints.
If a recall is the only right solution, we are also here for you. We support you in preparing the notification to the regulator and the text for the recall.
What can we help our clients with?
- Building product compliance protocol
- Validation & verification of technical documentation
- Meet minimum legal requirements
- Zero measurement & risk analysis
- Internal audit
- Handling complaints and recalls
- Support for NVWA audit
- Training
Key topics.
Need help with safe & fair products?
Our professionals will be happy to help you!